Website: drakestorejewelry.com

At drakestorejewelry.com, we are committed to providing an excellent shopping experience for customers purchasing jewelry and jewelry sets (including watches, bracelets, and necklaces). The refund and returns policy below applies to all orders placed through the website drakestorejewelry.com. Please read carefully to understand the conditions and procedures.

1. Conditions for Returns and Refunds
We accept returns or refunds in the following cases:

  • The product has manufacturing defects (e.g., loose gemstones, damaged watch components, broken bracelet/necklace chains).
  • The product does not match the description on the website (e.g., incorrect material, size, color, or design).
  • The product is damaged during transportation due to errors by us or the shipping provider.

Note:

  • The product must be unused, in its original condition, with all tags and original packaging intact.
  • The order must include the invoice or order code for verification.

2. Timeframe for Requesting Returns or Refunds

  • Customers may request a return within 3 days or a refund within 2 days from the date of receiving the product.
  • Requests must be sent via email to info.jewelryinheart@gmail.com.

3. Returns and Refunds Process

  • Step 1: Contact us via email at info.jewelryinheart@gmail.com to report the issue with the product and request a return or refund. Please provide the order code, images of the product (if applicable), and a detailed description of the issue.
  • Step 2: Return the product to the address provided in the email. The product must be carefully packaged to avoid damage during transit.
  • Step 3: Upon receiving and inspecting the product, we will:
    • Replace it with a new product (for return requests) within 2 business days. The delivery time for the replacement will follow the same process as a new order.
    • Issue a refund via the original payment method within 3 business days from the date the refund request is received (for refund requests).

4. Costs for Returns and Refunds

  • If the issue is due to the product or transportation errors, we will cover all shipping costs for returns or refunds.
  • If the customer requests a return for personal reasons (not due to product errors), the customer will bear the return shipping costs.

5. Cases Not Eligible for Returns or Refunds

  • Products that have been used or damaged due to customer error (e.g., dropped or misused).
  • Products without original tags, packaging, or accompanying invoice/order code.
  • Return or refund requests submitted after 3 days from the date of receipt.

6. Contact
If you have any questions, complaints, or need assistance regarding the refund and returns policy, please contact:

We are committed to handling all requests promptly, transparently, and fairly.

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