At drakestorejewelry.com, we are committed to providing high-quality jewelry and jewelry sets (including watches, bracelets, and necklaces) along with professional services. The Terms of Service below outline the conditions for using the website and engaging in transactions on drakestorejewelry.com. By accessing or placing an order on the website, you agree to comply with these terms. Please read carefully before using our services.
1. Scope of Application
- These Terms of Service apply to all customers who access, use, or shop on the website drakestorejewelry.com.
- These terms cover all purchase transactions, use of services, and interactions with our website.
2. Ordering and Payment
- Ordering: Customers can place orders directly on the website drakestorejewelry.com by selecting products, providing delivery and payment information. All orders will be confirmed via email or the provided phone number.
- Payment: We accept the payment methods listed on the website (e.g., bank transfer, credit/debit card, or cash on delivery). Customers are responsible for providing accurate payment information.
- Pricing: Product prices displayed on the website include taxes (if applicable). Shipping costs will be communicated before finalizing the order.
3. Delivery
- We commit to delivering products on time and to the address provided in the order.
- Estimated delivery times will be communicated upon order confirmation, depending on the location and shipping method.
- Customers are responsible for providing accurate delivery information. We are not liable for delivery delays due to incorrect information or unforeseen events (e.g., natural disasters, pandemics, etc.).
4. Returns and Refunds Policy
- Please refer to the Refund and Returns Policy at jewelryinheart.com/refund-policy for detailed information on the conditions and procedures for returns or refunds.
- We only accept returns/refunds for products that meet the conditions outlined in the policy (e.g., defective products, discrepancies with the description, or damage during shipping).
5. Customer Rights and Obligations
- Rights:
- Receive products as described on the website.
- Request support, returns, or refunds in accordance with our policies.
- Have personal information protected as per the Privacy Policy at jewelryinheart.com/privacy-policy.
- Obligations:
- Provide accurate information when placing orders and making payments.
- Inspect products upon receipt and report any issues within the specified timeframe (3 days for returns, 2 days for refunds).
- Comply with the terms and conditions of using the website.
6. Rights and Obligations of jewelryinheart.com
- Rights:
- Refuse to process orders if inaccurate information, fraud, or violations of the Terms of Service are detected.
- Adjust prices, products, or website content without prior notice.
- Obligations:
- Provide products that meet the quality, description, and delivery timelines as committed.
- Protect customer personal information in accordance with legal regulations and the Privacy Policy.
- Provide timely support to customers for any inquiries or issues.
7. Limitation of Liability
- We are not liable for any indirect damages arising from the use of the website or products, unless otherwise stipulated by law.
- Product descriptions on the website are based on information provided by manufacturers. We are not responsible for minor differences that do not affect the product’s quality or functionality.
8. Third-Party Links
- The website drakestorejewelry.com may contain links to other websites (e.g., payment gateways, social media platforms). We are not responsible for the content, services, or policies of these websites.
9. Changes to the Terms of Service
- We reserve the right to update or modify these Terms of Service to comply with legal regulations or improve our services.
- Any changes will be announced on the website drakestorejewelry.com, and the latest version will take effect immediately upon posting.
10. Dispute Resolution
- Any disputes arising from the use of the website or transactions will be resolved through good-faith negotiations.
- If no agreement is reached, disputes will be resolved at the competent court.
11. Contact
If you have any questions, complaints, or need assistance regarding the Terms of Service, please contact:
We are committed to providing transparent, professional services and supporting our customers to the best of our ability.